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Program: Sacramento Housing and Redevelopment Agency - Ombudsman Program

Agency: Sacramento Housing and Redevelopment Agency

Resource Number: 11608800
Alternate name: SHRA, Housing Authority

Provides an impartial intermediary to help resolve complaints or disputes involving the SHRA's Conventional Public Housing Program reported by housing program participants, community members, business owners, or other individuals or organizations.

Getting Started:

A problem has a greater chance of being resolved if the complainant is willing to be part of the solution. The Ombudsman should be contacted after all other attempts to resolve a complaint or dispute have failed.

Before contacting the Ombudsman, the complainant should follow a series of steps to try to achieve resolution. Responses received at each step should be documented in detail to better assist the Ombudsman in conducting a thorough review of the complaint.

For a complete description of the required steps and process, please visit the website

Program Phones:
Main - Ombudsman
Main - Administration

Website: www.shra.org/ombudsman/
Email: ombudsman@shra.org

Location information
Sites offering this program
+ SHRA - Housing Intake & Services ->
SHRA - Housing Intake & Services  
Location: 630 I Street

Sacramento, CA 95814
Program Hours:
Monday through Friday 9 am - 5 pm;
Public counter closed to the public on Fridays
Description: Corner of 7th and I Streets in downtown Sacramento.
Bus Service: Multiple bus lines operate in the area.
Public Transportation Light Rail stations at 8th & H and 9th & K are within walking distance from the office.
Disabilities Access: Fully ADA Accessible.
Mailing Address: 630 I Street, Sacramento, CA 95814

Program Delivery
Eligibility: Participants of rental assistance program through the Housing Authority (Housing Choice Voucher/Section 8 or Public Housing).
Languages: English
Application Process: See website for detailed information on process.
Payment methods: No fee
Documents Required: No information has been provided by Agency.
Service Area:
Defined coverage area:
CA-Sacramento County

Categorized as:
Local Government Complaints/Ombudsman Offices * Public Housing Residents
Landlord/Tenant Dispute Resolution * Public Housing Residents

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