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Program: REACH - RELIEF FOR ENERGY ASSISTANCE THROUGH COMMUNITY HELP - PG&E

Agency: PACIFIC GAS AND ELECTRIC COMPANY


Resource Number: 4662084
Alternate name: UTILITY BILL ASSISTANCE; PGE

Description
The PG&E REACH program helps low-income families keep their utilities services turned on in times of hardship or crisis. REACH stands for Relief for Energy Assistance through Community Help.

REACH provides an energy credit for up to $300 based on the past due bill (energy credit support is subject to funding availability). A non-profit organization runs the REACH program from 170 offices in Northern and Central California

PLEASE NOTE:
  • REACH is available only once within a 12-month period and customer must qualify for the program.
  • REACH funding is a fixed amount each month and can run out before the end of the month. In this case, people must wait to apply until the beginning of the next calendar month.

Enrolling in REACH
Complete the following steps to enroll in REACH:
  1. Determine whether you qualify. Visit the REACH Criteria and Guidelines page at https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/one-time-assistance/reach/reach-criteria-and-guidelines.page and the REACH information page at https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/one-time-assistance/reach/reach.page
  2. Apply Online: hardshiptools.org/MyApp.

The REACH program is no longer permitting applications to be completed by telephone. Going forward, please direct any client that cannot be seen in person to the online Dollar Energy Fund MyApp application: hardshiptools.org/MyApp.

Housing Choice Voucher (Section 8) recipients are eligible for REACH.


Program Phones:
800-743-5000PG&E Customer Service Center
800-933-9677Toll free
211Business Line

Website: www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/one-time-assistance/reach/reach.page

Program Information
 

Hours of operation
Program Hours:

Open:
Closed:
Mon
8:00 AM
5:00 PM
Tue
8:00 AM
5:00 PM
Wed
8:00 AM
5:00 PM
Thu
8:00 AM
5:00 PM
Fri
8:00 AM
5:00 PM



Program Delivery
Eligibility: Based on income. Must have received a 15 day or 48 hours shut off notice to qualify. Subsidized and section 8 residences do not qualify. Adults Families Females Males
Languages: English
Application Process: Call 211 to apply by phone. Then applicants must go to the Connecting Point office (208 Sutton Way, Grass Valley, CA 95945) to sign the application and provide proof of household income for the last 30 days, and the most recent utility bill or the termination notice.
Program Fees: No Fee for Service
California
Defined coverage area:


Custom fields
COVID-19 resourcePlacer County; Tahoe/Truckee; Nevada County; All
LocationNevada County; Placer County; Tahoe/Truckee; Other
Record OwnerNevada County; Placer County
Categorized as:
Utility Service Payment Assistance
Electric Service Payment Assistance * Low Income
Gas Service Payment Assistance * Low Income


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Verification

Person at the resource who last verified this information:
Last Verified On: 12/18/2020
Last Verified By: 211
 





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