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Program: CARE & FERA ENERGY BILL ASSISTANCE - PG&E

Agency: PACIFIC GAS AND ELECTRIC COMPANY


Resource Number: 4662088
Alternate name: PGE; CALIFORNIA ALTERNATE RATES FOR ENERGY & FERA FAMILY ELECTRIC RATE ASSISTANCE PROGRAM

Description
CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. People need to complete the online CARE/FERA enrollment form to find out if they're eligible. http://www.pge.com/CARE
  • California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
  • Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.
Email: CAREandFERA@pge.com
Phone: 866-743-2273


Program Phones:
866-­743-­2273
CARE
800-743-5000
FERA
877-660-6789Toll free
877-302-7563Fax

Website: www.pge.com/care
Email: CAREandFERA@pge.com

Program Information
CARE & FERA ENERGY BILL ASSISTANCE - PG&E  
Location: 127 East Main Street

Grass Valley, CA
(Map)

Hours of operation
Program Hours:

Open:
Closed:
Mon
8:30 AM
5:00 PM
Tue
8:30 AM
5:00 PM
Wed
8:30 AM
5:00 PM
Thu
8:30 AM
5:00 PM
Fri
8:30 AM
5:00 PM


Mailing Address: Pacific Gas and Electric Company, PO Box 7979, San Francisco, CA 94120

Program Delivery
Eligibility: Determined by income. Adults Families Females Males
Languages: Cantonese, Mandarin, Spanish, Vietnamese, English
Application Process: Fill out out an online application at www.pge.com/care or enroll via phone or request for an application via mail by calling PG&E at 1-877-660-6789
Program Fees: Free
Documents Required: No proof of income required when applying for CARE. However, CARE customers may be randomly notified via PG&E letter to provide proof of income during their certification period.

CARE customer are asked to follow the instructions on the letter by listing all members of your household. Complete the form. Then, provide copies of income documents for every member of your household with an income. When you’re finished, mail or fax the completed form and documents to the CARE Program in the envelope provided.
Defined coverage area:


Custom fields
COVID-19 resourceNevada County; Placer County
LocationNevada County; Placer County
Record OwnerNevada County; Placer County
Categorized as:
Utility Service Payment Assistance
Electric Service Payment Assistance * Low Income
Gas Service Payment Assistance * Low Income
Utility Service Providers


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Verification

Person at the resource who last verified this information:
Last Verified On: 11/17/2017
Last Verified By: Erwin Bonilla
Title: PGE Program Manager
Phone Number: 415-973-4369
Email Address: evb5@pge.com
 





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