(Please close this window or tab to return to your search results.)

Program: MEDICAL BASELINE PROGRAM & PORTABLE BATTERY PROGRAM - PG&E

Agency: PACIFIC GAS AND ELECTRIC COMPANY


Resource Number: 4662092
Alternate name: UTILITY BILL ASSISTANCE; MEDICAL BASELINE ALLOWANCE; MBP; PBP; PGE

Description
MEDICAL BASELINE PROGRAM (MBP)
Provides residential customers dependent on life-support equipment and/or special heating and cooling needs due to certain medical conditions with approximately 500 kilowatt hours (kwh) of electricity and/or 25 therms per month of gas at the lowest price, in addition to the standard baseline quantities.

INFO ABOUT HOW TO APPLY TO THE PROGRAM - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/medical-condition-related/medical-baseline-allowance/medical-baseline-allowance.page
 
QUALIFYING MEDICAL DEVICES (PARTIAL LIST) - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/medical-condition-related/medical-baseline-allowance/life-support-equipment.page

PLEASE NOTE: Qualifying medical devices include any medical device used to sustain life. Devices include equipment used for mobility, per a licensed medical practitioner. Devices are for home-use only. Devices used for therapy generally do not qualify.

People who depend on power for medical devices can find info about preparing for PG&E Public Safety Power Shutoffs (PSPS) and unplanned outages at:PORTABLE BATTERY PROGRAM (PBP)
PG&E's Portable Battery Program (PBP) provides backup battery power to qualified customers who depend on life sustaining medical equipment. The program is available before, during, and after Public Safety Power Shutoff (PSPS) events when PG&E needs to turn off power during severe weather for public safety to prevent wildfires.
 
ELIGIBILITY
PG&E's Portable Battery Program (PBP) provides no-cost backup portable batteries for customers who:
  • are eligible income-qualified customers [income-qualification requires that customers are enrolled in California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA)]
  • live in high fire-threat districts (HFTD) [eligible customers must live in Tiers 2 or 3 High Fire Threat Districts defined by the CPUC fire map https://ia.cpuc.ca.gov/firemap/]
  • are enrolled in the Medical Baseline program
  • rely on medical equipment that operates on electricity to sustain life
IDENTIFYING CUSTOMERS WHO COULD QUALIFY
PG&E has identified approximately 10,500 customers who could qualify for this program. Community Based Organizations are conducting initial outreach to all 10,500 customers to assess their needs with a survey and based on these results, the CBOs determine which customers are eligible to receive batteries.

The CBOs have been actively reaching out directly via mail and phone to customers who meet the PG&E criteria to probably qualify for the Portable Battery Program. Customers do not need to apply for the program. The list of possibly eligible customers has been determined by PG&E.

Though the CBOs are doing outreach, customers who received a letter about the Portable Battery Program should find the phone number of the CBO serving their area on the letter. Each participating CBO has been given a specific list by PG&E and will be contacting only people who are on their list.
 
When customers are approved, the CBO then delivers the batteries to the homes of these qualified customers, set up the batteries, and educate customers on how to safely operate and maintain the equipment. The CBOs comply with all safety and health guidelines, including current COVID-19 federal, state, and local regulations, by wearing proper personal protective equipment (PPE) such as face coverings and gloves when entering a home, not delivering equipment if they are feeling sick, and sanitizing batteries prior to deliveries.




Program Phones:
877-660-6789Toll free

Website: www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/medical-condition-related/medical-baseline-allowance/medical-baseline-frequently-asked-questions.page

Program Information
 

Hours of operation
Program Hours:

Open:
Closed:
Mon
8:00 AM
5:00 PM
Tue
8:00 AM
5:00 PM
Wed
8:00 AM
5:00 PM
Thu
8:00 AM
5:00 PM
Fri
8:00 AM
5:00 PM


Mailing Address: PG&E; Attention: Medical Baseline, PO Box 8329, Stockton, CA 95208

Program Delivery
Eligibility: See above

Licensed California doctor must certify that the resident is dependent on life-support or has special heating and/or cooling needs. Adults Teens Children Families Females Males
Languages: English
Application Process: Telephone to apply or apply online through their website
California
Defined coverage area:


Custom fields
LocationNevada County; Placer County; Tahoe/Truckee
Record OwnerNevada County; Placer County
Categorized as:
Electric Service Payment Assistance * Health Conditions
Gas Service Payment Assistance * Health Conditions
Utility Service Providers
General Disaster Preparedness Information


Skip Navigation Links.

Verification

Person at the resource who last verified this information:
Last Verified On: 9/18/2017
Last Verified By: 211
 





Print to PDF
Make PDF