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Program: Office of Health Equality

Agency: ALAMEDA COUNTY BEHAVIORAL HEALTH CARE SERVICES (ACBHCS)



Description
Responds to complaints, grievances, and appeals from clients and family members on care and treatment in Mental Health and Alcohol and Drug facilities. Suggestions, comments, and grievances on the Behavioral Health Care System of Care are also handled. After call is received, CFA Specialist will attempt to resolve issue to caller's satisfaction. If caller is dissatisfied with the resolution, caller may request a hearing for committee review. Notice of Action-Appeals and Expedited Appeals will be handled by the Authorization Department. 


Program Phones:
800-779-0787 Phone
Main number
800-896-4042Phone
California Department of Mental Health Ombudsman
800-734-2504Phone
Patients' Rights Advocate
800-896-2512TTY

Website: www.acbhcs.org

Location information
Sites offering this program
+ Oakland- 2000 Embarcadero Cove ->
 
Location: 2000 Embarcadero Cove , Suite 400
Oakland, CA 94606 (Map)

Hours of operation
Program Hours:

Open:
Closed:
Mon
8:30am
5pm 		Tue
8:30am
5pm 		Wed
8:30am
5pm 		Thu
8:30am
5pm 		Fri
8:30am
5pm


Disabilities Access: Fully accessible to individuals using mobility aids
Mailing Address: 2000 Embarcadero Cove , Suite 400, Oakland, CA 94606

Program Delivery
Eligibility: Open to all.
Languages: Interpreter services available, English
Application Process: Call to apply
Program Fees: Call for fee information
Documents Required: No Information has been provided by Agency.
Defined coverage area:
CA-Alameda County


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