CUSTOMER SERVICE: Answers questions about billing, collections, energy efficiency, and emergencies. Customers are encouraged to call directly and discuss bill paying arrangements. Offers a community resource guide, Purple book, which can be found under customer guides on the contact us webpage. Provides customers with special medical needs BGE the opportunity to avoid or delay service termination. For more information and forms, visit https://bge.com/heretohelp. For information about increases in residential bills, visit https://www.bge.com/my-account/my-dashboard/understanding-my-bill/Bill-Support.

Offers in person assistance for questions about BGE programs through community partnerships. Events can be found on the events calendar webpage https://www.bge.com/safety-community/community/community-events-calendar

Fax forms to 1-443-213-3302, email to [email protected], or mail to:
Special Needs Room
720 PO Box 1475
Baltimore, Maryland 21298-9979

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HOSPITAL PROGRAM: If a customer is in the hospital and worried they won't be able to pay their BGE bill, they should contact a hospital social worker. The social worker will call BGE to delay collection action until the customer has returned home and recuperated.

Service shut-offs are prohibited on any day with a forecast at 6AM of 32 degrees or below, or 95 degrees or above, in your area, during the next 72-hour period.

The weather restriction is short-term. For gas service, this limit applies in hot weather only if gas is used for cooling, and the gas company is notified of this use.

The utility cannot terminate service for a gas OR electric bill of $200 or less, a combined gas AND electric bill of $300 or less

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