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Description
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Provides qualified households discounts on their energy bills.
California Alternate Rates for Energy (CARE)
Offers income-qualified customers a discount of 20% or more off their monthly energy bill. Discount on gas and electricity.
Family Electric Rate Assistance (FERA)
Offers a discounted rate on monthly electric bill for families of 3 or more who meets the income guidelines. Monthly discount of 18% on electricity only.
For more information on monthly discount, visit the CARE/FERA Program
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Hours Of Operation
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After hours customer service is available Mon-Sun 24 hours for emergencies and automated customer service. Online application available Mon-Sun 24 hours.
Mon: 7am 7pm
Tue: 7am 7pm
Wed: 7am 7pm
Thu: 7am 7pm
Fri: 7am 7pm
Sat: 8am 5pm
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Eligibility
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*CARE - Must receive at least one of the following Public Assistance Program:
-Low Income Home Energy Assistance Program (LIHEAP)
-Women, Infants, and Children (WIC)
-CalFresh/SNAP (Food Stamps)
-CalWORKs (TANF) or Tribal TANF
-Head Start Income Eligible (Tribal Only)
-Supplemental Security Income (SSI)
-Medi-Cal for Families (Healthy Families A and B)
-National School Lunch Program (NSLP)
-Bureau of Indian Affairs General Assistance
-Medicaid/Medi-Cal (under age 65)
-Medicaid/Medi-Cal (age 65 and over)
-Eligibility based on income and household size.
or
Household Size / Total Combined Annual Income
1-2 people / up to $43,280 or less
3 people / up to $54,640 or less
4 people / up to $66,000 or less
5 people / up to $77,360 or less
6 people / up to $88,720 or less
Each additional person, add $11,360
*FERA
Eligibility based on income and household size.
Household Size / Total Combined Annual Income
1-2 people / $43,281-$54,100
3 people / $54,641-$68,300
4 people / $66,001-$82,500
5 people / $77,361-$96,700
6 people / $88,721-$110,900
Every additional person, add $11,360-$14,200
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Languages Offered
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English, Arabic, Chinese, Farsi, Hmong, Japanese, Khmer (Cambodian), Korean, Punjabi, Russian, Spanish, Tagalog, and Vietnamese.
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Program Fees
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No fees
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Application Process
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Apply online at www.pge.com/care. Can download, complete, and mail, email, or fax application.
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Documents Required
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CARE and FERA Program Application package and supporting documents.
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Programs at this agency
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Energy Saving Assistance Program
Medical Baseline Program
Pacific Gas and Electric Services
811 Services
PSPS Address Alerts Sign Up
PSPS Generator and Battery Rebate Program
PSPS Food Replacement Resources
PSPS Medical Baseline Program
PSPS Outage Map and Address Look Up
PSPS Portable Battery Program
PSPS Self-Identified Vulnerable Program
PSPS Disability Disaster Access and Resources
Self Generation Incentive Program
Arrearage Management Plan
Electric Vehicle Rebate Program
PSPS PG&E Claims
Match My Payment Program
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