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Description
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Interpreter Service Request Procedure
Here is a summary of the process for using our language services for Limited English Proficiency (LEP) individuals who are victims of domestic violence, sexual assault, human trafficking, or other acts of violence.
1. To request an interpreter (spoken assistance), call our crisis phone "AshaLine" at 256-509-1882 or 800-793-3010. AshaLine will take your request details and locate someone for the assignment.
a. For an immediate need, one of our language providers or other interpreters calls you back -- to interpret over the phone. If none are available, we automatically connect you with an interpreter through our outside language line company.
b. For a scheduled appointment, one of our language providers or other interpreters will call (or arrive, if possible) at the designated time. If none are available to be scheduled, we ask you to call our AshaLine at the appointment and we will connect you with an interpreter through our outside language line company.
2. For translation requests (convert written text from English to another language), please email the document to [email protected] and let us know your deadline. We will locate someone for the translation assignment and let you know the approximate turnaround time.
3. After the language service (interpreting or translating) is provided, please complete the "AshaKiran Language Service - REPORT FORM" online at https://goo.gl/forms/tvNzezHqmPkyFgRn2
This information is required for us to verify invoices that we will receive from the interpreter, translator, or our outside language line company. Therefore, we need this form completed EACH time you use our language service.
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Agency Status
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Active
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Defined coverage areas:
Alabama - De Kalb County
Alabama - Jackson County
Alabama - Limestone County
Alabama - Madison County
Alabama - Marshall County
Alabama - Morgan County
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Hours Of Operation
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24/7 Mon-Sun
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Eligibility
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Limited English Proficiency (LEP) individuals who are victims of domestic violence, sexual assault, human trafficking, or other acts of violence.
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Program Fees
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None
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Programs at this agency
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DOMESTIC VIOLENCE SERVICES
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Mailing Address
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P.O. Box 1021
Huntsville AL
35807 United States
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Phone Hot Line
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256-509-1882
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Phone After Hours
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800-793-3010
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Main Email Address
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[email protected]
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