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Eligibility
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-Open to households with low income (must meet income limits)
-Uses Priority Point based system to determine eligibility; this system considers income, energy burden (percentage of income that goes to paying utility bills), and demographics of household
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Languages Offered
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Offers applications in Spanish, including on their online application portal; they typically have Spanish speaking staff available to answer phone lines - currently looking to hire new staff
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Program Fees
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HEAP and LIHEAP programs have no fees
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Application Process
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-Check website (under Utility Assistance) for latest funding status
-Call or visit website for application
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Documents Required
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-Current income documents from every income provider in household
-Most recent utility bill from each utility provider
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Normal Wait Times
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Applications processed within 15 days; Service delivery varies by company - propane can take up to 8 weeks
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Programs at this agency
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SHHIP - Home Rehabilitation Program
SHHIP - Weatherization Program
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