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Alternate Name
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HEAP
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Description
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Provides utility assistance for income-qualified households. Program includes: - HEAP (Home Energy Assistance Program):
- Financial assistance for electricity, natural gas, kerosene, propane, wood pellets or firewood delivery.
Services depend on funding. Please check website for availability.
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Agency Status
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Active
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Defined coverage areas:
California - Shasta County
California - Tehama County
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Physical Address
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3777 Meadowview Drive, Suite 100
Redding CA
96002 United States
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View map of this location
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Hours Of Operation
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(Closed lunch 11am-12noon)
Mon: 7am 5pm
Tue: 7am 5pm
Wed: 7am 5pm
Thu: 7am 5pm
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Eligibility
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-Open to households with low income (must meet income limits)
-Uses Priority Point based system to determine eligibility; this system considers income, energy burden (percentage of income that goes to paying utility bills), and demographics of household
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Languages Offered
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Offers applications in Spanish, including on their online application portal; they typically have Spanish speaking staff available to answer phone lines - currently looking to hire new staff
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Program Fees
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HEAP and LIHEAP programs have no fees
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Documents Required
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-Current income documents from every income provider in household
-Most recent utility bill from each utility provider
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Normal Wait Times
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Applications processed within 15 days; Service delivery varies by company - propane can take up to 8 weeks
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Programs at this agency
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SHHIP - Home Rehabilitation Program
SHHIP - Weatherization Program
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Mailing Address
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3777 Meadowview Drive, Suite 100
Redding CA
96002 United States
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Toll Free
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877-801-7692
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Alternate
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530-378-6900
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Main Contact Name
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Main Contact Title
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Main Contact Phone
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Main Contact Email Address
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Sites offering this Program
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Self-Help Home Improvement Project
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Last Verified On: 6/24/2025
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