PSPS Portable Battery Program

Resource Details
Alternate Name	PBP, Public Safety Power Shutoff Portable Batter Program
Description	Provides backup batteries to qualifying customers who rely on medical devices during a Public Safety Power Shutoff (PSPS) event or long power outage. Batteries can help power medical devices, assistive technology, and durable medical equipment during outages. Resource Innovations in partnership with PG&E will reach out to eligible customers to complete a phone assessment. Assessment will discuss customer's medical device power needs. Selected PG&E Medical Baseline customers should expect an outreach phone call. For more information, visit Portable Batter Program




Hours Of Operation	PG&E Customer Service Hours: Mon-Fri 7am-7pm; Sat 8am-5pm. After hours customer service is available Mon-Sun 24 hours for emergencies and automated customer service. Website available 24 hours a day Mon: 8am 5pm Tue: 8am 5pm Wed: 8am 5pm Thu: 8am 5pm Fri: 8am 5pm

Program
Eligibility	Must meet program requirements: A PG&E customers or household member of the customer whose life or health would be at risk should their electric service be disconnected. On the Medical Baseline or Self-Identified Vulnerable program And have experienced: -At least one Public Safety Power Shutoff since 2022 or -Three or more Enhanced Powerline Safety Setting outages since 2024 Pre-qualified customer (customer on Medical Baseline or Self-Identified Vulnerable), no action is needed. Program partner Resource Innovations will reach out directly to conduct assessments. Based on the assessment, customer will be matched with the right portable battery for your power needs. Battery will be delivered to customer.

Languages Offered	English only
Program Fees	No fees
Application Process	Call or visit website for details
Documents Required	Call or check website for details





Programs at this agency	CARE and FERA Programs Energy Saving Assistance Program Medical Baseline Program Pacific Gas and Electric Services 811 Services PSPS Address Alerts Sign Up PSPS Generator and Battery Rebate Program PSPS Food Replacement Resources PSPS Medical Baseline Program PSPS Outage Map and Address Look Up PSPS Self-Identified Vulnerable Program PSPS Disability Disaster Access and Resources Self Generation Incentive Program Arrearage Management Plan Electric Vehicle Rebate Program PSPS PG&E Claims Match My Payment Program

Contact Information








TTY	7-1-1
Resource Innovations Number	559-214-1190
24-hour Power Outage Information Center Number	800-743-5002



Main Email Address	[email protected]








Sites offering this Program	PG&E Website Only