PSPS Self-Identified Vulnerable Program

Resource Details
Alternate Name	SIV, Public Safety Power Shutoff Vulnerable Customer Status Verification
Description	Supports those whose health or safety are at risk if their electric or gas service is disconnected and who do not qualify for Medical Baseline. Support may include: Proactive outreach and support during Public Safety Power Shutoffs (PSPS), major emergencies and multi-day outages Doorbell rings or a doorhanger from PG&E if you do not respond to previous PSPS notifications Extra notice before power is turned off due to nonpayment Increased levels of support for rebates, discounts, and other programs Once enrolled, SIV status will stay on your account for one year. You can apply for a one-year extension every year when it expires. To self-certify, visit PG&E Self-Identified Vulnerable Program




Hours Of Operation	After hours customer service is available Mon-Sun 24 hours for emergencies and automated customer service. Website accessible Mon-Sun 24 hours. Mon: 7am 7pm Tue: 7am 7pm Wed: 7am 7pm Thu: 7am 7pm Fri: 7am 7pm Sat: 8am 5pm

Program
Eligibility	PG&E customers and household members whose health or safety would be at risk should their electric or gas service be disconnected.

Languages Offered	English only
Program Fees	No fees
Application Process	Call or sign up online at pge.com/vcstatus. Can download, complete, and mail application.
Documents Required	Vulnerable Customer Application





Programs at this agency	CARE and FERA Programs Energy Saving Assistance Program Medical Baseline Program Pacific Gas and Electric Services 811 Services PSPS Address Alerts Sign Up PSPS Generator and Battery Rebate Program PSPS Food Replacement Resources PSPS Medical Baseline Program PSPS Outage Map and Address Look Up PSPS Portable Battery Program PSPS Disability Disaster Access and Resources Self Generation Incentive Program Arrearage Management Plan Electric Vehicle Rebate Program PSPS PG&E Claims Match My Payment Program

Contact Information








TTY	7-1-1
SIV Number	866-743-6589
24-hour Power Outage Information Center Number	800-743-5002












Sites offering this Program	Stockton - Medical Baseline Program