PSPS PG&E Claims

PSPS PG&E Claims
www.pge.com/claims

From agency: PACIFIC GAS AND ELECTRIC COMPANY

Resource Details
Alternate Name	Public Safety Power Shutoff PG&E Claims
Description	Offers compensation to customers impacted by PG&E Public Safety Power Shutoff (PSPS) event. Customers can file a claim for property damage, personal injury, lost wages, business losses, miscellaneous loses (car rental, hotel cost, restaurant cost) and food spoilage. To start a claim, visit PG&E Claims Time and evaluation of claims is based on information provided and the complexity of the incident. Estimate process can take up to 30 days or more. Visit PG&E Access Assistance and Resource for Food Replacement, Hotel Accommodations and Discounts and Transportation




Hours Of Operation	After hours customer service is available Mon-Sun 24 hours for emergencies and automated customer service. Website accessible Mon-Sun 24 hours. Mon: 7am 7pm Tue: 7am 7pm Wed: 7am 7pm Thu: 7am 7pm Fri: 7am 7pm Sat: 8am 5pm

Program
Eligibility	Customers experiencing financial losses due to a Public Safety Power Shutoff (PSPS) event

Languages Offered	English only
Program Fees	No fees
Application Process	Complete the following steps to submit your PG&E claim online: -Complete online claim form at www.pge.com/claims. -Email any additional supporting documents, as we instruct, to [email protected]. -Include your claim number in the subject line so that our system can identify your claim. Can download, complete, and mail, fax (925-459-7326), or email ([email protected]) claims forms. Customer should not submit both an online and paper claim. Submitting online is the fastest way to get your claim evaluated.
Documents Required	PG&E account information and Supporting documents of sustained loses: Property Damage: Detailed repair estimates; Detailed repair invoices; Purchase receipts; Appraisals; Photographs; Rental receipts Personal Injury: Date of Birth; Gender; Treatment bills; Treatment records; Prescription receipts Los Wages: Amount of time off; Employer's verification; Payroll stubs Business Losses: Tax records; Bank statements; Payroll records; Revenue statements; Expense statements; Sales receipts Miscellaneous Losses: Hotel receipts; Restaurant receipts; Car rental receipts Food Spoilage: Itemized purchase receipts; Itemized list of cost and type of food; List to identify if items were frozen or refrigerated; Photographs





Programs at this agency	CARE and FERA Programs Energy Saving Assistance Program Medical Baseline Program Pacific Gas and Electric Services 811 Services PSPS Address Alerts Sign Up PSPS Generator and Battery Rebate Program PSPS Food Replacement Resources PSPS Medical Baseline Program PSPS Outage Map and Address Look Up PSPS Portable Battery Program PSPS Self-Identified Vulnerable Program PSPS Disability Disaster Access and Resources Self Generation Incentive Program Arrearage Management Plan Electric Vehicle Rebate Program Match My Payment Program

Contact Information








TTY	7-1-1
PG&E Claims Helpline	415-973-4548
24-hour Power Outage Information Center Number	800-743-5002



Main Email Address	[email protected]








Sites offering this Program	Oakland - PG&E Claims