WSSC Customer Assistance Program
www.wsscwater.com/cap

From agency: Prince George's County Department of Social Services
Resource Details
Alternate Name CAP
Description

WSSC Water has a CAP that provides financial assistance to approved residential customers. If you are enrolled in the OHEP, you qualify for CAP. To enroll, apply for energy assistance directly through the OHEP offices.


Montgomery County Department of Health and Human Services
1301 Piccard Drive
Rockville, MD 20850
(240) 777-4450
[email protected]

Prince George’s County Community Services
425 Brightseat Road
Landover, Md. 20785
(301) 909-6300[email protected]



CAP customers receive the following benefits:

  • A 50% reduction on the water turn-on/off fees.
  • Exemption from Ready to Serve Charges, also known as fees.
  • Exemption from the state-mandated Bay Restoration fee.
  • Only charged for water and sewer usage.
  • Eligibility for payment plans up to 48 months.
  • Permanent waiver of late fees.
  • Free annual plumbing leak investigation for water leaks.
  • Eligibility to receive high-bill adjustment removing 100% of excess water/sewer usage for one billing cycle in any three-year period.


FY2027 Income Eligibility Limits


Effective July 1, 2026 to June 30, 2027(based on 200% of federal poverty level; households with more than 8 persons, add $11,360 per person)

Household SizeAnnual Income
1$31,920
2$43,280
3$54,640
4$66,000
5$77,360
6$88,720
7$100,080
8$111,440
Defined coverage areas:
Maryland - Montgomery County
Maryland - Prince George's County
 
Hours Of Operation Monday through Friday from 8:00 AM to 4:30 PM

Mon: 8AM 4:30PM
Tue: 8AM 4:30PM
Wed: 8AM 4:30PM
Thu: 8AM 4:30PM
Fri: 8AM 4:30PM
Program
Eligibility Income eligibility criteria is established by OHEP. Once approved for energy assistance, WSSC Water customers are enrolled in CAP. Customers are required to re-enroll with OHEP to continue their CAP enrollment.
Application Process For more information or questions on how to apply for energy assistance, customers are encouraged to contact their local OHEP office in the county of their residence. Customers also may refer to the Frequently Asked Questions section on OHEP’s website for additional information, call OHEP at 800-332-6347 or go to http://dhs.maryland.gov/office-of-home-energy-programs/.
Programs at this agency Prince George's County Department of Social Services, Office of Energy Programs
Prince George's County Department of Social Services, Foster Care & Adoptive Services
Prince George's County Department of Social Services, Adult Protective Services
Prince George's County Department of Social Services, Emergency Assistance to Families with Children
Prince George's County Department of Social Services, Child Protective Services
Prince George's County Department of Social Services, Supplemental Nutrition Assistance Program
Prince George's County Department of Social Services, In-Home Aide Services
Prince George's County Department of Social Services, Medical Assistance
Prince George's County Department of Social Services, Project Home
Prince George's County Department of Social Services, Family Preservation
Prince George's County Department of Social Services, Social Services to Adults
Prince George's County Department of Social Services, Respite Care
Prince George's County Department of Social Services, Office of Homeless Services
Prince George's County Department of Social Services, Temporary Disability Assistance Program
Prince George's County, Health Connect
Prince George's County Department of Social Services, Temporary Cash Assistance


Contact Information
PG County 301-909-6300
Mpntgomery County 240-777-4450
Main Email Address [email protected]
Director or Senior Administrator Name John Curry
Director or Senior Administrator Title Customer Service Director
Director or Senior Administrator Phone 301-206-4001
Director or Senior Administrator Email Address [email protected]
Sites offering this Program 425 Brightseat Road
1301 Piccard Drive