Baltimore City Health Department Division of Aging, Long Term Care Ombudsman Program www.baltimorecity.gov Print this Page Resource Details Alternate Name LTC Ombudsman Program Description COMPLAINT MANAGEMENT: Receives and investigates complaints/concerns made by or on behalf of residents of nursing homes and assisted living facilities. Provides information on long term care issues in general, residents' rights, long term care facilities, and elder abuse. Advocates for improvements of state, federal, and local laws and regulations that affect long term care facility residents.  Defined coverage areas: Maryland   Hours Of Operation Confidential voicemail complaints welcomed after hours Mon: 8:30AM 4:30PM Tue: 8:30AM 4:30PM Wed: 8:30AM 4:30PM Thu: 8:30AM 4:30PM Fri: 8:30AM 4:30PM Program Eligibility Anyone living in a long term care facility, nursing home, or assisted living facility and their responsible parties. Languages Offered Accommodations possible. Program Fees None. Application Process Call for information. Documents Required None. Normal Wait Times 5 working days for an in-person visit Volunteer Requirements 21 and older. Volunteer Duties Visit residents in nursing homes with Ombudsman, receive and investigate complaints. Free training provided. Programs at this agency Baltimore City Health Department, Bureau of School Based Health Centers Programs Baltimore City Health Department, Maternal & Infant Care Program Baltimore City Department of Public Works, Bureau of Vector Control Baltimore City Health Department Division of Aging, Senior Care Program Baltimore City Health Department, Mobile STD/HIV Prevention Program Baltimore City Health Department Division of Aging, Retired and Senior Volunteer Program Baltimore City Health Department, Maternal & Child Health Administration Baltimore City Health Department, The Healthy Home and Community Division Baltimore City Health Department, Prescription Discount Program Maryland Access Point, Baltimore City, Adult Evaluation & Review Services Baltimore City Health Department Division of Aging, Family Caregivers Support Baltimore City Health Department, Needle Exchange Program Baltimore City Health Department Division of Aging, Senior Companion Program Baltimore City Health Department, Medical Assistance Transportation Program Maryland Access Point, Baltimore City Long Term Services and Supports Baltimore City Senior Centers Administrative Care Coordination Services, Baltimore City Behavioral Health System Baltimore, Naloxone Training Baltimore Animal Rescue & Care Shelter, Adoption Program Baltimore Animal Rescue & Care Shelter, Community Cat Program Baltimore Animal Rescue & Care Shelter, Rabies Clinic and Vaccine Clinic Baltimore Animal Rescue & Care Shelter, Resource Center Baltimore City WARMS Center B'more for Healthy Babies Baltimore City Health Department, HIV/STD Services Baltimore City Health Department, Family Planning Baltimore City Health Department, Dental Health Services Baltimore City Health Department, Immunization Clinic Baltimore City Health Department, Environmental Health Division, Bureau of Animal Control Baltimore City Health Department, Environmental Health Division, Bureau of Food Control Baltimore City Health Department, Environmental Health Division, Bureau of Ecology and Institutional Services Baltimore City Healthy Start, Food Pantry Behavioral Health System Baltimore, Offender/Ex-Offender Services Maryland Access Point, Baltimore City, State Health Insurance Program (SHIP) Baltimore City Health Department Division of Aging, Congregate Meals TaxiCard HealthCare Access Maryland, Health Insurance Enrollment, Central Maryland HealthCare Access Maryland, Homeless Services HealthCare Access Maryland, Administrative Care Coordination Services HealthCare Access Maryland, Foster Care Medical Case Management Baltimore City Healthy Start, Support Services Baltimore City Healthy Start, Fatherhood Services Maryland Access Point, Baltimore City, Senior Farmer's Market Vouchers COVID-19 Information, Baltimore City Health Department Maryland Access Point, Baltimore City, Aging and Disability Resource Center Maryland Access Point, Baltimore City, Information and Assistance Maryland Access Point, Baltimore City, Emergency Food Maryland Access Point, Baltimore City, Senior Care Baltimore Share Baby, Diaper Distribution Program Lord Baltimore Hotel, Triage, Respite, and Isolation (TRI) Center Maryland Access Point, Baltimore City, Fan Distribution Program 2020 COVID-19 Testing, Baltimore City Health Department Baltimore City Code Red, Summer 2020 Contact Information Fax Number 410-539-0978 Main 410-396-3144 Main Email Address LTC.Ombudsman@baltimorecity.gov Main Contact Name Maryann Brennan Main Contact Title Acting Program Manager Main Contact Phone 410-396-3144 Director or Senior Administrator Name Maryann Brennan Director or Senior Administrator Title Acting Program Manager Director or Senior Administrator Phone 410-396-3144

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