Baltimore City Health Department Division of Aging, Long Term Care Ombudsman Program
www.baltimorecity.gov
Resource Details
Alternate Name LTC Ombudsman Program
Description COMPLAINT MANAGEMENT: Receives and investigates complaints/concerns made by or on behalf of residents of nursing homes and assisted living facilities. Provides information on long term care issues in general, residents' rights, long term care facilities, and elder abuse. Advocates for improvements of state, federal, and local laws and regulations that affect long term care facility residents. 
Defined coverage areas:
Maryland
 
Hours Of Operation Confidential voicemail complaints welcomed after hours

Fri: 8:30AM 4:30PM
Thu: 8:30AM 4:30PM
Wed: 8:30AM 4:30PM
Tue: 8:30AM 4:30PM
Mon: 8:30AM 4:30PM
Program
Eligibility Anyone living in a long term care facility, nursing home, or assisted living facility and their responsible parties.
Languages Offered Accommodations possible.
Program Fees None.
Application Process Call for information.
Documents Required None.
Normal Wait Times 5 working days for an in-person visit
Volunteer Requirements 21 and older.
Volunteer Duties Visit residents in nursing homes with Ombudsman, receive and investigate complaints. Free training provided.
Programs at this agency Baltimore City Health Department, Bureau of School Based Health Centers Programs
Baltimore City Health Department, Maternal & Infant Care Program
Baltimore City Department of Public Works, Bureau of Vector Control
Baltimore City Health Department Division of Aging, Senior Care Program
Baltimore City Health Department, Mobile STD/HIV Prevention Program
Baltimore City Health Department Division of Aging, Retired and Senior Volunteer Program
Baltimore City Health Department, Maternal & Child Health Administration
Baltimore City Health Department, The Healthy Home and Community Division
Baltimore City Health Department, Prescription Discount Program
Maryland Access Point, Baltimore City, Adult Evaluation & Review Services
Baltimore City Health Department Division of Aging, Family Caregivers Support
Baltimore City Health Department, Needle Exchange Program
Baltimore City Health Department Division of Aging, Senior Companion Program
Baltimore City Health Department, Medical Assistance Transportation Program
Maryland Access Point, Baltimore City Long Term Services and Supports
Baltimore City Senior Centers
Administrative Care Coordination Services, Baltimore City
Behavioral Health System Baltimore, Naloxone Training
Baltimore Animal Rescue & Care Shelter, Adoption Program
Baltimore Animal Rescue & Care Shelter, Community Cat Program
Baltimore Animal Rescue & Care Shelter, Rabies Clinic and Vaccine Clinic
Baltimore Animal Rescue & Care Shelter, Resource Center
Baltimore City WARMS Center
B'more for Healthy Babies
Baltimore City Health Department, HIV/STD Services
Baltimore City Health Department, Family Planning
Baltimore City Health Department, Dental Health Services
Baltimore City Health Department, Immunization Clinic
Baltimore City Health Department, Environmental Health Division, Bureau of Animal Control
Baltimore City Health Department, Environmental Health Division, Bureau of Food Control
Baltimore City Health Department, Environmental Health Division, Bureau of Ecology and Institutional Services
Baltimore City Healthy Start, Food Pantry
Behavioral Health System Baltimore, Offender/Ex-Offender Services
Maryland Access Point, Baltimore City, State Health Insurance Program (SHIP)
Baltimore City Health Department Division of Aging, Congregate Meals
TaxiCard
HealthCare Access Maryland, Health Insurance Enrollment, Central Maryland
HealthCare Access Maryland, Homeless Services
HealthCare Access Maryland, Administrative Care Coordination Services
HealthCare Access Maryland, Foster Care Medical Case Management
Baltimore City Healthy Start, Support Services
Baltimore City Healthy Start, Fatherhood Services
Maryland Access Point, Baltimore City, Senior Farmer's Market Vouchers
COVID-19 Information, Baltimore City Health Department
Maryland Access Point, Baltimore City, Aging and Disability Resource Center
Maryland Access Point, Baltimore City, Information and Assistance
Maryland Access Point, Baltimore City, Emergency Food
Maryland Access Point, Baltimore City, Senior Care
Baltimore Share Baby, Diaper Distribution Program
Lord Baltimore Hotel, Triage, Respite, and Isolation (TRI) Center
Maryland Access Point, Baltimore City, Fan Distribution Program 2020


Contact Information
Fax Number 410-539-0978
Main 410-396-3144
Main Email Address LTC.Ombudsman@baltimorecity.gov
Main Contact Name Maryann Brennan
Main Contact Title Acting Program Manager
Main Contact Phone 410-396-3144
Director or Senior Administrator Name Maryann Brennan
Director or Senior Administrator Title Acting Program Manager
Director or Senior Administrator Phone 410-396-3144