Maryland Department of Labor, Unemployment Insurance Division, COVID-19
Resource Details
Alternate Name Maryland Dept. of Labor, Licensing & Regulation, Unemployment Insurance Division

SYSTEM UPDATE 9/16-9/20: The system will be taken offline Wed, Sept 16, at 5PM to Sun, Sept 20, at 12:01AM to move the data to the new BEACON 2.0 system. Unemployment insurance claimants will receive detailed instructions about the BEACON 2.0 launch via email. From 9/16-9/20 the Division will be unable to accept new initial claims application or weekly claim certifications, whether online or by phone. A limited number of live agents will be available by phone to answer general inquiries, but they will not be able to answer specific questions about claims. Benefit payments will not be issued during this period. In order to avoid the delayed payment of benefits, claimants should file their weekly claim certification for the week ending September 12 within the four day period by Wed, Sept 16, at 5PM. If unable to file a claim certification during that time period, the Division is providing an additional 6 days to file the following week and will accept weekly claim certifications for the week ending Sept 12 until Fri, Sept 25. The new software will let claimants update their claims, see details of eligibility issues, respond to fact-finding questions, file appeals, submit supporting documents for appeals or adjudication, and track overpayments.

LWA Program: The Maryland Department of Labor will be beginning the Lost Wages Assistance (LWA) program on Fri, Sept 11. This program offers people an additional $300 per week in benefits retroactive to the weeks ending 8/1-9/5. To qualify for this program, claimants must be eligible for a weekly benefit amount of at least $100. Claimants will be notified of their eligibility for the LWA program in their BEACON One-Stop portal and by email. When they log in to their BEACON One-Stop portal beginning Fri, Sept 11, they will be prompted to self-certify that they are unemployed or partially unemployed due to disruptions caused by COVID-19. After certifying this, they will receive a one-time, lump sum payment retroactive to their earliest date of eligibility within 1-2 days. This initial payment may be on a different day than a claimant regularly receives benefits. If applying for unemployment benefits for the first time, they can self-certify when they do their initial application, but must still meet eligibility requirements. Applicants will only have one chance to complete an application, if mistakes need to be corrected, an agent must correct them. For more information, please see the FAQs at

If someone believes their information has been used to fraudulently file for unemployment claim, they should contact DOL by emailing

The state has created a new website to allow ALL newly eligible Marylanders to file ALL types of claims entirely online. Those who are eligible for the Pandemic Unemployment Assistance program, including self-employed, independent contractors, gig economy workers, and those who have insufficient work history, will be able to file using the new application.This site is also used to file weekly claim certifications. Recipients are exempt from the work search requirement for 30 days after end of the State of Emergency.

A user guide is available at to help people troubleshoot common problems they can encounter on BEACON. 

A COVID-19 Frequently Asked Questions has been created to provide information to individuals and businesses

CARES Act: For questions about the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), Unemployment Insurance Benefit Provisions
visit Maryland’s system is not currently able to process claims that fall under the CARES Act, they are working on preparing the system to take those applications. The CARES Act covers workers who are self-employed, an independent contractor, a gig worker, or have an insufficient work history. Part-time workers are eligible for partial benefits, and workers will also be eligible for the additional $600 weekly benefit.

Pandemic Unemployment Assistance (PUA): Individuals who are not usually eligible for regular UI and who cannot work due to COVID-19 are eligible for a maximum of 39 weeks of benefits, which includes $600 Federal Pandemic Unemployment Compensation (FPUC). If a worker is self-employed, an independent contractor, gig worker, has insufficient work history, and/or believe they may be eligible. The system is currently not set up to process these types of applicants, as they are formerly considered ineligible. If someone submits an application, it will be denied. To receive an e-mail once the new application is ready, visit the website and sign up to receive an alert.

Federal Pandemic Unemployment Compensation (FPUC): Provides an additional $600 per week on top of current regular UI benefits, effective March 29, 2020 through July 31, 2020. Benefits will be automatically updated if the worker qualifies or currently receives benefits once the Maryland Unemployment Insurance technical systems are modified.

Pandemic Emergency Unemployment Compensation (PEUC): Provides 13 additional weeks of UI benefits, effective March 29, 2020 through Dec. 31, 2020. Benefits will be automatically updated if the worker qualifies or currently receives benefits once the Maryland Unemployment Insurance technical systems are modified.

COVID-19 Employer and Claimant Information:

Filing a claim online is strongly encouraged.  

Direct Link to Unemployment Benefits Application: 

Updated Process for Filing A Claim
To file an unemployment claim online or via phone, please file your claim according to your last name as detailed below:
  • If your last name starts with A - F, file your claim on Monday.
  • If your last name starts with G - N, file your claim on Tuesday.
  • If your last name starts with O - Z, file your claim on Wednesday.
  • Claim filing is open to all last names by phone on Thursday and Friday and online Thursday through Sunday.
Filing later in the week will not delay your payments or affect the date of your claim.

Telephone hours are Monday through Friday, 7:30 am to 3:30 pm. Beginning Wednesday, April 1st, 2020, our Claims Centers telephone lines will be open from 7 a.m. to 6 p.m., Monday through Friday. 

Difficulty placing a call or accessing the website:
  • claimants can e-mail If a claim was denied, workers can e-mail 
  • employers can e-mail Employers should review the Bulk Claims Frequently Asked Questions to determine if they are eligible for this service
Deadlines for Additional Claim Information and Documentation Removed:
Due to the high claim volume caused by the COVID-19 pandemic, the Division of Unemployment Insurance is removing ALL deadlines for claimants to provide additional information or deliver supporting documentation. Please note that your claim will NOT be negatively impacted by your inability to meet any deadline date printed on a correspondence that you receive via mail.

UNEMPLOYMENT INSURANCE BENEFITS ASSISTANCE: Provides temporary, partial wage replacement for eligible persons. General information and answers to frequently asked questions re: benefits can be accessed online.
- This program is for people who have worked in the past 18 months. This service can be completed over the phone or via the Internet. The caller must know their social security number and information about their employment for the last 18 months (dates of employment, address of company). If they have dependent children under the age of 16 they must also know those children's date of birth and social security number. If they are a legal alien they must know their registration number. An automated telephone information line is available 24 hours/day, 7 days/week. Callers will be able to get general information about how to:
o Find the closest unemployment insurance office near your home.
o File a claim for unemployment insurance.
o Fill out a bi-weekly claim certification to request payment (telecert).
o File for benefits if you worked in another state in the last 18 months, but live in Maryland.
o File for benefits if you worked for the Federal Government or served in the military in the last 18 months.
Callers will also be able to get information about denial of benefits and appeal rights. 

Also provides information on the website including:
o How to apply for Maryland unemployment insurance video
o Frequently asked questions
o File an initial claim for unemployment insurance benefits or reopen
o File a bi-weekly continued claim to request payment (webcert)
o Obtain payment information
o Obtain Claim Center telephone numbers

For information on an existing claim or to file biweekly continued claim (request for payment) over the telephone call the appropriate call center listed below.

Claim Center telephone numbers:
Baltimore Metro South Claim Center    
Baltimore City
Anne Arundel County
Howard County

College Park Claim Center
Calvert County
Charles County
Montgomery County
Prince Georges County
St. Mary's County

Cumberland Claim Center
Allegany County
Frederick County
Garrett County
Washington County

Salisbury Claim Center
Caroline County
Dorchester County
Kent County
Queen Anne's County
Somerset County
Talbot County
Wicomico County
Worcester County

Towson Claim Center
Baltimore County
Carroll County
Cecil County
Harford County
Defined coverage areas:
Hours of operation:
Mon: 7AM 6PM
Tue: 7AM 6PM
Wed: 7AM 6PM
Thu: 7AM 6PM
Fri: 7AM 6PM
Sat: 8AM 12Noon
Eligibility Unemployed individuals.
Languages Offered Accommodations possible.
Program Fees None.
Application Process Call or visit the website.
Documents Required Call for information.
Programs at this agency Frederick County Workforce Services
Washington County American Job Center
Talbot County Career Center, Job Seeker Services
Lower Shore American Job Center, Job Seeker Services
Southern Maryland Jobsource, American Job Center
Montgomery Works
Upper Shore American Job Center, Chestertown Office
Dorchester County Career Center, Cambridge
Southern Maryland Workforce Services, Charles County
Cecil County One Stop Career Center, Job Seeker Services
Division of Workforce Development, Allegany And Garrett County, American Job Center
Caroline County One Stop Career Center, Job Seeker Services
Maryland Department of Labor, Division of Workforce Development and Adult Learning - SCSEP
Maryland Department of Labor, Unemployment Insurance Division
Anne Arundel County Career Center, Linthicum Heights, Job Seeker Services
Anne Arundel County One-Stop Career Center, Linthicum Heights, Veterans Services
Maryland Department of Labor, Employment Standards
Maryland Department of Labor, Maryland Occupational Safety and Health Program
Maryland Department of Labor, Safety Inspection
Maryland Department of Labor, Work Permits for Minors
Maryland Department of Labor, Prevailing Wage Program
Columbia Workforce Center, Howard County, Job Search Resources
Columbia Workforce Center, Howard County, Case Management
Maryland Workforce Exchange, Virtual One-Stop Career Center
Maryland Workforce Exchange, Veterans Programs
Maryland Department of Labor, Apprenticeship Information
Maryland Department of Labor, Evaluation and Assistance
Division of Workforce Development, Westminster, Evaluation and Assistance
Division of Workforce Development, Westminster, Veterans Program
Division of Workforce Development, Employment Information for Individuals with Disabilities
Maryland Department of Labor, Commission of Financial Regulation
Maryland Department of Labor, Occupational and Professional Licensing Boards
Maryland Department of Labor, Racing Commission
Maryland Department of Labor, Office of Small Business Regulatory Assistance (OSBRA)
Caroline County One Stop Career Center, Veteran's Services
Talbot County Career Center, Veteran's Services
Cecil County One Stop Career Center, Veteran's Services
Lower Shore American Job Center, Veteran's Services

Contact Information
Toll Free Number 800-827-4839
Fax Number 410-853-1668
TTY 410-767-2727
Main 410-949-0022
Report Fraud 800-492-6804
Main Email Address
Director or Senior Administrator Name Dayne Freeman
Director or Senior Administrator Title Assistant Secretary
Sites offering this Program 1100 North Eutaw Street