Maryland Department of Labor, Unemployment Insurance Division, COVID-19
www.labor.maryland.gov/employment/unemployment.shtml
Resource Details
Alternate Name Maryland Dept. of Labor, Licensing & Regulation, Unemployment Insurance Division
Description CORONAVIRUS UPDATE: 

7/6/21: The Maryland Department of Labor is now offering limited in-person services by appointment only. Claimants can inquire about appeals, overpayments, and their claim status. Claimants MUST have an appointment to enter the building, visit https://app.acuityscheduling.com/schedule.php?owner=23132017 to schedule an appointment. Additional assistance for claimants is available by calling 667-207-6520 or visiting UI Help online.

On Sunday, July 4, Maryland LABOR reinstated the standard active search for work requirement for all claimants receiving regular unemployment insurance (UI) benefits. All claimants must actively search for work by completing at least three valid reemployment activities each week, which must include at least one job contact. Qualifying activities include, but are not limited to: activities completed through the Maryland Workforce Exchange (MWE), such as setting up a virtual recruiter or completing a skills self-assessment; attending networking events; creating a résumé in MWE; and attending employment events such as job fairs and hiring events held by the Maryland Division of Workforce Development and Adult Learning (DWDAL). For a full list, see https://www.labor.maryland.gov/employment/uiaswreq.shtml

In June, Gov. Larry Hogan announced Maryland is discontinuing the federal government's expanded Pandemic Unemployment Assistance (PUA). As of 7/6/21, that decision is being challenged in court and PUA benefits will continue at least through 7/13/21. The following programs have ended: Pandemic Emergency Unemployment Compensation (PEUC), Federal Pandemic Unemployment Compensation (FPUC), Lost Wages Assistance (LWA).

“APPLY FOR BENEFITS” IN BEACON PORTAL IF MISSING WEEKLY CERTIFICATION: If unable to file weekly claim certification the week Mon, June 7, 2021, check the BEACON portal to see if there is an “Apply for Benefits” button. If it is, there could be several reasons including, but not limited to:
Client did not apply for benefits last week,
Client’s benefit year has expired (52 weeks), or
Client’s monetary eligibility needs to be redetermined.
Even if an account is active and has a balance, if there is an “Apply for Benefits” button, clients still need to re-apply for benefits to be able to file the weekly certification as required by Maryland unemployment law and federal program rules.
To re-apply for benefits, visit the BEACON portal, click on the “Apply for Benefits” link on the home page, and follow the steps. This process cannot be completed from the MD Unemployment for Claimants Mobile App.
Claimants have through Sat, June 12 to file weekly certification for the week. If a client has successfully filed a weekly certification this week, they do not need to do anything.
The federal unemployment insurance programs will continue until July 3rd. If claimants are waiting to receive an eligibility determination for any federal programs, the Division will ensure that they receive all payments owed to them for all weeks prior to July 3 that they are determined eligible for.


Fraud: 
If someone believes their information has been used to fraudulently file for unemployment claim, they should contact DOL by emailing ui.fraud@maryland.gov

The state has created a new website to allow ALL newly eligible Marylanders to file ALL types of claims entirely online. Those who are eligible for the Pandemic Unemployment Assistance program, including self-employed, independent contractors, gig economy workers, and those who have insufficient work history, will be able to file using the new application.This site is also used to file weekly claim certifications. Recipients are exempt from the work search requirement for 30 days after end of the State of Emergency. https://beacon.labor.maryland.gov/beacon/claimant-page.html

A user guide is available at http://www.labor.maryland.gov/employment/uibeaconuserhandbook.pdf to help people troubleshoot common problems they can encounter on BEACON. 

A COVID-19 Frequently Asked Questions has been created to provide information to individuals and businesses
http://www.labor.maryland.gov/employment/uicovidfaqs.shtml

CARES Act: For questions about the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), Unemployment Insurance Benefit Provisions
visit http://www.labor.maryland.gov/employment/uicaresfaqs.pdf. Maryland’s system is not currently able to process claims that fall under the CARES Act, they are working on preparing the system to take those applications. The CARES Act covers workers who are self-employed, an independent contractor, a gig worker, or have an insufficient work history. Part-time workers are eligible for partial benefits, and workers will also be eligible for the additional $600 weekly benefit.


COVID-19 Employer and Claimant Information:
https://secure-2.dllr.state.md.us/NetClaims/Welcome.aspx

Filing a claim online is strongly encouraged.  

Direct Link to Unemployment Benefits Application:

secure-2.dllr.state.md.us/NetClaims/Welcome.aspx 

Updated Process for Filing A Claim
To file an unemployment claim online or via phone, please file your claim according to your last name as detailed below:
  • If your last name starts with A - F, file your claim on Monday.
  • If your last name starts with G - N, file your claim on Tuesday.
  • If your last name starts with O - Z, file your claim on Wednesday.
  • Claim filing is open to all last names by phone on Thursday and Friday and online Thursday through Sunday.
Filing later in the week will not delay your payments or affect the date of your claim.

Telephone hours are Monday through Friday, 7:30 am to 3:30 pm. Beginning Wednesday, April 1st, 2020, our Claims Centers telephone lines will be open from 7 a.m. to 6 p.m., Monday through Friday. 

Difficulty placing a call or accessing the website:
  • claimants can e-mail ui.inquiry@maryland.gov. If a claim was denied, workers can e-mail ui.disqualifiedclaims@maryland.gov 
  • employers can e-mail dluiemployerassistance-labor@maryland.gov. Employers should review the Bulk Claims Frequently Asked Questions to determine if they are eligible for this service http://www.labor.maryland.gov/employment/uibulkclaimfaqs.shtml
Deadlines for Additional Claim Information and Documentation Removed:
Due to the high claim volume caused by the COVID-19 pandemic, the Division of Unemployment Insurance is removing ALL deadlines for claimants to provide additional information or deliver supporting documentation. Please note that your claim will NOT be negatively impacted by your inability to meet any deadline date printed on a correspondence that you receive via mail.

UNEMPLOYMENT INSURANCE BENEFITS ASSISTANCE: Provides temporary, partial wage replacement for eligible persons. General information and answers to frequently asked questions re: benefits can be accessed online.
- This program is for people who have worked in the past 18 months. This service can be completed over the phone or via the Internet. The caller must know their social security number and information about their employment for the last 18 months (dates of employment, address of company). If they have dependent children under the age of 16 they must also know those children's date of birth and social security number. If they are a legal alien they must know their registration number. An automated telephone information line is available 24 hours/day, 7 days/week. Callers will be able to get general information about how to:
o Find the closest unemployment insurance office near your home.
o File a claim for unemployment insurance.
o Fill out a bi-weekly claim certification to request payment (telecert).
o File for benefits if you worked in another state in the last 18 months, but live in Maryland.
o File for benefits if you worked for the Federal Government or served in the military in the last 18 months.
Callers will also be able to get information about denial of benefits and appeal rights. 

Also provides information on the website including:
o How to apply for Maryland unemployment insurance video
o Frequently asked questions
o File an initial claim for unemployment insurance benefits or reopen
o File a bi-weekly continued claim to request payment (webcert)
o Obtain payment information
o Obtain Claim Center telephone numbers

For information on an existing claim or to file biweekly continued claim (request for payment) over the telephone call the appropriate call center listed below.

Claim Center telephone numbers:
Baltimore Metro South Claim Center    
410-368-5300
1-877-293-4125
SERVES:
Baltimore City
Anne Arundel County
Howard County

College Park Claim Center
301-313-8000
1-877-293-4125
SERVES:
Calvert County
Charles County
Montgomery County
Prince Georges County
St. Mary's County

Cumberland Claim Center
301-723-2000
1-877-293-4125
SERVES:
Allegany County
Frederick County
Garrett County
Washington County

Salisbury Claim Center
410-334-6800
1-877-293-4125
SERVES:
Caroline County
Dorchester County
Kent County
Queen Anne's County
Somerset County
Talbot County
Wicomico County
Worcester County

Towson Claim Center
410-853-1600
1-877-293-4125
SERVES:
Baltimore County
Carroll County
Cecil County
Harford County
Defined coverage areas:
Maryland
 
Hours of operation:
Mon: 7AM 6PM
Tue: 7AM 6PM
Wed: 7AM 6PM
Thu: 7AM 6PM
Fri: 7AM 6PM
Sat: 8AM 12Noon
Program
Eligibility Unemployed individuals.
Languages Offered Accommodations possible.
Program Fees None.
Application Process Call or visit the website.
Documents Required Call for information.
Programs at this agency Frederick County Workforce Services
Washington County American Job Center
Talbot County Career Center, Job Seeker Services
Lower Shore American Job Center, Job Seeker Services
Southern Maryland Jobsource, American Job Center
Montgomery Works
Upper Shore American Job Center, Chestertown Office
Dorchester County Career Center, Cambridge
Southern Maryland Workforce Services, Charles County
Susquehanna Workforce Network, Cecil County, Job Seeker Services
Division of Workforce Development, Allegany And Garrett County, American Job Center
Caroline County One Stop Career Center, Job Seeker Services
Maryland Department of Labor, Division of Workforce Development and Adult Learning - SCSEP
Maryland Department of Labor, Unemployment Insurance Division
Anne Arundel County Career Center, Linthicum Heights, Job Seeker Services
Anne Arundel County One-Stop Career Center, Linthicum Heights, Veterans Services
Maryland Department of Labor, Employment Standards
Maryland Department of Labor, Maryland Occupational Safety and Health Program
Maryland Department of Labor, Safety Inspection
Maryland Department of Labor, Work Permits for Minors
Maryland Department of Labor, Prevailing Wage Program
Columbia Workforce Center, Howard County, Job Search Resources
Columbia Workforce Center, Howard County, Case Management
Maryland Workforce Exchange, Virtual One-Stop Career Center
Maryland Department of Labor, Apprenticeship Information
Maryland Department of Labor, Evaluation and Assistance
Division of Workforce Development, Westminster, Evaluation and Assistance
Division of Workforce Development, Westminster, Veterans Program
Division of Workforce Development, Employment Information for Individuals with Disabilities
Maryland Department of Labor, Commission of Financial Regulation
Maryland Department of Labor, Occupational and Professional Licensing Boards
Maryland Department of Labor, Racing Commission
Maryland Department of Labor, Office of Small Business Regulatory Assistance (OSBRA)
Caroline County One Stop Career Center, Veteran's Services
Talbot County Career Center, Veteran's Services
Susquehanna Workforce Network, Cecil County, Veteran's Services
Lower Shore American Job Center, Veteran's Services


Contact Information
Toll Free Number 800-827-4839
Fax Number 410-853-1668
TTY 410-767-2727
Main 410-949-0022
Report Fraud 800-492-6804
UI Call Center 667-207-6520
Main Email Address ui.inquiry@maryland.gov
Main Contact Name Bryan Moore
Main Contact Title Deputy Assistant Secretary
Main Contact Phone 410-949-0022
Director or Senior Administrator Name
Director or Senior Administrator Title
Director or Senior Administrator Phone
Director or Senior Administrator Email Address
Sites offering this Program 1100 North Eutaw Street